People on Instagram can decide whether to update immediately to this new experience.
That’s why we’re connecting the Messenger and Instagram experience to bring some of the best Messenger features to Instagram – so you have access to the best messaging experience, no matter which app you use. More than a billion people already use Messenger as a place to share, hang out and express themselves with family and friends. People are communicating in private spaces now more than ever. These days, we rely on video calls to hang out with friends, send memes and GIFs to communicate what we really think (but can’t always say), and share funny photos and voice notes to stay in touch. On Facebook’s family of apps alone, people send more than 100 billion messages to their friends and family each day. We’ve been exploring how messaging should evolve as we grow. Messaging has come a long way since we first brought it to Instagram. For more information, see Configure Messenger in the Genesys Cloud CX Resource Center.Today, we’re announcing an update to Instagram DMs by introducing a new Messenger experience on the app. Define the Messenger window appearanceĭefine the appearance of the Messenger window in Genesys Cloud CX.
For more information about how developers can configure and deploy Messenger, see Get started with web messaging in the Genesys Cloud CX Developer Center. You can configure and deploy Messenger through Genesys Cloud CX (preferred method), or developers can configure and deploy Messenger using public REST APIs and the Messenger JavaScript SDK. Or, you might want to have a different configuration for specific situations, such as holidays. For example, if you have multiple domains, you might want to assign a different configuration to each domain, or assign the same configuration to all your domains. You can create multiple configurations and then choose which one to deploy. Messenger allows website visitors to interact with bots and agents. To use web messaging on your website, configure a Messenger window and deploy it to your website. Learn how to configure and deploy Genesys Messenger to your website.
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